Government Infrastructure Services
Case Study: Current Commercial Customer - Added Government Work
Challenge
The Telecommunications Customer is a national wireless vendor that has a Government Division. This Government Division was working with a vendor that was failing to meet expectations or goals in a project for the Department of Defense / Transportation Security Administration (TSA). The work consisted of data connectivity with Ethernet and Fiber-Optic cabling to scanning equipment at airport locations in all fifty US States. These sites presented challenges for security, configuration of structural environment, and work time restrictions. The customer was struggling and was on the verge of losing this lucrative government contract due to the inconsistent service levels. The customer turned to NextConnect Technologies Account Management personnel for a solution.
Solution
Account Management and Program Management met with the customer and TSA and did an analysis of the work flow for installations and challenges in the delivery in the rollout of sites. Each aspect of data network delivery for the airport installations was carefully considered and studied for improvement. This included research and other trades and equipment vendors involved that might affect the workflow. The goal was to create a new process following both the TSA guidelines for installation and security utilizing the NextConnect proven Program Management methodology. A customized Project Plan including a site-specific Site Survey, an overall Security Procedure, and a newly refined Scope of Work were created along with regional installer pricing that decreased overall data network costs.
Result
Utilizing the new Project Plan, doing up-front customized Site Surveys, following the Security procedure and the revised Scope of Work per site, and the establishment of regional pricing greatly improved the delivery process of rolling out the airport sites. The NextConnect installer and service network of over 3,000 experienced and certified local installation partners consistently enhanced the service level of completed work. As part of the process created for the customer, a Program Team was assigned as single points of contact that handle every aspect of installation and service work. This experienced Program Team’s function was to coordinate with site contacts, maintain security qualifications of the technicians on site, schedule installation work, order any material required, handle inquiries and questions with technicians on the ground, and liaison with TSA and the customer’s corporate office. Resulting from NextConnect personnel involvement, this customer regained stature with TSA and the remainder of the rollout of over 475 sites was a success.
Challenge
The Telecommunications Customer is a national wireless vendor that has a Government Division. This Government Division was working with a vendor that was failing to meet expectations or goals in a project for the Department of Defense / Transportation Security Administration (TSA). The work consisted of data connectivity with Ethernet and Fiber-Optic cabling to scanning equipment at airport locations in all fifty US States. These sites presented challenges for security, configuration of structural environment, and work time restrictions. The customer was struggling and was on the verge of losing this lucrative government contract due to the inconsistent service levels. The customer turned to NextConnect Technologies Account Management personnel for a solution.
Solution
Account Management and Program Management met with the customer and TSA and did an analysis of the work flow for installations and challenges in the delivery in the rollout of sites. Each aspect of data network delivery for the airport installations was carefully considered and studied for improvement. This included research and other trades and equipment vendors involved that might affect the workflow. The goal was to create a new process following both the TSA guidelines for installation and security utilizing the NextConnect proven Program Management methodology. A customized Project Plan including a site-specific Site Survey, an overall Security Procedure, and a newly refined Scope of Work were created along with regional installer pricing that decreased overall data network costs.
Result
Utilizing the new Project Plan, doing up-front customized Site Surveys, following the Security procedure and the revised Scope of Work per site, and the establishment of regional pricing greatly improved the delivery process of rolling out the airport sites. The NextConnect installer and service network of over 3,000 experienced and certified local installation partners consistently enhanced the service level of completed work. As part of the process created for the customer, a Program Team was assigned as single points of contact that handle every aspect of installation and service work. This experienced Program Team’s function was to coordinate with site contacts, maintain security qualifications of the technicians on site, schedule installation work, order any material required, handle inquiries and questions with technicians on the ground, and liaison with TSA and the customer’s corporate office. Resulting from NextConnect personnel involvement, this customer regained stature with TSA and the remainder of the rollout of over 475 sites was a success.